Unable to access my website

ei167123 · Member · Dec 4, 2020 at 1:33 pm
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Forbidden
You don’t have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
solstudioim · Staff · Dec 4, 2020 at 2:39 pm
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Can you provide the URL of your website?
ei167123 · Member · Dec 4, 2020 at 3:46 pm
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Home
kokkieh · Staff · Dec 5, 2020 at 10:55 am
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Hi there,

As you’ve already been helped with this via live chat I’m marking this thread as resolved.
ei167123 · Member · Dec 7, 2020 at 1:19 pm
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The thread has not been resolved.
ei167123 · Member · Dec 7, 2020 at 1:20 pm
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The error has not been resolved. The thread is still open.
galois · Member · Dec 7, 2020 at 1:24 pm
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Hi there,

As you’ve already been helped with this via live chat I’m marking this thread as resolved.

I don’t understand, @kokkieh is that site hosted by WordPress.com?
https://who.is/whois/philipsqualitycareservices.com 🤔
fstat · Staff · Dec 7, 2020 at 3:26 pm
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@ei167123, as my colleague already told you in live chat, your site is not hosted by us and therefore we cannot help you. Only your hosting provider can help you.

@galois, It’s not a WordPress.com site and that’s exactly what we told them in live chat.
galois · Member · Dec 7, 2020 at 4:14 pm
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Thanks for the answer and clarification, @fstat
I only asked because I was assuming that users with chat access have their websites hosted here at WordPress.com (with Premium, Business o eCommerce plans):
https://wordpress.com/support/help-support-options/#live-chat-support
staff-ozmodiar · Staff · Dec 7, 2020 at 4:51 pm
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In this instance, the user purchased a plan thinking it would give them access to their site (that is hosted elsewhere). It’s a mistake that happens from time to time.
galois · Member · Dec 7, 2020 at 4:56 pm
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Thanks, @staff-ozmodiar 👌

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