Trying to Delete My Site

sinagency · Member · Dec 2, 2017 at 4:05 pm
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I’m trying to delete my site and have followed all the instructions. I’ve removed all posts and keep getting the remove your upgrades message. I have done that with the exception of a premium theme. There is no way to remove it, as it ‘never expires’ and was a one time purchase. I have switched the them on my page to a free version so the premium theme is no longer being used, still can’t remove it. There is no link on the ‘Manage Purchase’ page for it or any way to remove it. Also, this is a discontinued theme.

I just want to delete the site. Please.

The blog I need help with is: (visible only to logged in users)
tophatt29 · Member · Dec 2, 2017 at 4:10 pm
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Hey there,
I recently saw another thread like this and I believe the premium theme is the hang-up. As that would fall into a billing matter I’ll tag this with ‘modlook’ so a staff will see this and cancel the theme for you. After that, it should (hopefully) be smooth sailing!
Hang tight :)
sinagency · Member · Dec 2, 2017 at 4:13 pm
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Thanks so much!
fstat · Staff · Dec 2, 2017 at 4:34 pm
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Hi there,

To be able to delete your site I need to delete or transfer to another user the Premium theme associated with it.

Let me know how you want me to proceed.
sinagency · Member · Dec 2, 2017 at 4:51 pm
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Hi there,

It’s a discontinued theme so you can just delete it, please and thank you. :)
fstat · Staff · Dec 2, 2017 at 6:55 pm
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I have successfully deleted the premium theme. You can go ahead and delete your site.
sinagency · Member · Dec 3, 2017 at 4:50 pm
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Thank you! And done. :)
fstat · Staff · Dec 4, 2017 at 9:01 am
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You’re welcome!

Let me know if there’s anything else I can do for you. I’m happy to help.

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