Trouble migrating subscribers

hanielm · Member · Jan 30, 2023 at 2:44 am
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Hi, hopefully someone can help me here.

I am trying to migrate subscribers from a WordPress.com site to a self hosted site using Jetpack. I have followed the instructions at https://wordpress.com/support/moving-a-blog/moving-your-subscribers/ and https://jetpack.com/support/subscription-migration-tool/ however when I try to select the WordPress.com site where to copy the subscribers from, the dropdown selector is empty.

I also tried to do this manually using a CSV file, but for some reason four emails won’t add, which is very odd.

WP.com: Unknown
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to moderators and staff)
staff-95percentghost · Staff · Jan 30, 2023 at 1:46 pm
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Hi there! What site address was it that you were trying to migrate them from?
hanielm · Member · Jan 31, 2023 at 6:44 am
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From rebeccalbrand.wordpress.com to rebeccabrand.org
staff-95percentghost · Staff · Jan 31, 2023 at 12:19 pm
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Ok thanks! I understand you’re an administrator on rebeccalbrand.wordpress.com; are you also the person who created the site? Generally this migration needs to be done by the owner of both sites:
https://wordpress.com/support/account-and-site-management/#site-ownership
hanielm · Member · Jan 31, 2023 at 6:56 pm
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No I’m not the one who originally created rebeccalbrand.wordpress.com. Rebecca who created/owns the site has asked me to help her as she is not very technical and is in over her head.

What is the best way forward then, is it still possible to sort this?
supernovia · Staff · Feb 1, 2023 at 12:26 am
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Can she log in and update us here with the request?
hanielm · Member · Feb 1, 2023 at 1:31 am
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What get her to log in and ask for the same thing even though I am an admin?
aisajib · Staff · Feb 1, 2023 at 4:33 am
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Hi!

I understand you’re an administrator, but in our system, an administrator and site owner can be different, and certain actions, like migrating subscribers, can only be performed by the site owner.

Another thing you can do is ask the site owner to log into the account and reply here with confirmation that she’d like to migrate the subscribers from rebeccalbrand.wordpress.com to rebeccabrand.org.

With the site owner’s explicit permission, we can move the subscribers.
rebeccalbrand · Member · Feb 1, 2023 at 7:21 am
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Hello,
Can you please migrate my subscribers to rebeccabrand.org as requested by Haniel previously

Thanks
Rebecca
aleone89 · Staff · Feb 1, 2023 at 10:55 am
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Hello Rebecca,

No problem, I’ve action that for you.

You should see that shortly, but you may need to clear the browser cache.

Solve Common Browser Issues
hanielm · Member · Feb 1, 2023 at 6:00 pm
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Thanks all!

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