Trouble Loading Media

earthtonesgirl · Member · Sep 27, 2012 at 2:15 am
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Is anyone else having trouble adding pictures to a post?
I’m hitting the insert media button and nothing is happening.

The blog I need help with is: (visible only to logged in users)
raincoaster · Member · Sep 27, 2012 at 6:50 am
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What browser and version are you using?
justjennifer · Member · Sep 27, 2012 at 7:41 am
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Try clearing your browser’s cache and cookies per the instructions in this Support doc http://en.support.wordpress.com/browser-issues/ If you’re still having trouble, continue with the other suggestions on that page. If none of those resolve the issue, please post back here.
earthtonesgirl · Member · Sep 27, 2012 at 11:56 am
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I’m using the latest version of internet explorer
justjennifer · Member · Sep 27, 2012 at 12:03 pm
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So that would be Internet Explorer 9? Any chance you are in compatibility mode?

Did you clear your browser cache and cookies?
vintage45 · Member · Sep 27, 2012 at 12:32 pm
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I’m also having trouble uploading pictures and when checking on posts for the day the page will not load. The cache has been cleared of cookies etc. I’ve had this blog for over two years and this has never happened before.
justjennifer · Member · Sep 27, 2012 at 2:23 pm
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What browser and version?
timethief · Member · Sep 27, 2012 at 3:32 pm
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(1) Are you using the secure https:// login?
http://en.support.wordpress.com/https/

(2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
timethief · Member · Sep 27, 2012 at 3:33 pm
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@eartcstonesgirl
This is a duplicate thread. Did you see my response here? https://en.forums.wordpress.com/topic/cant-add-pictures-to-a-post?replies=3#post-1023306
timethief · Member · Sep 27, 2012 at 3:34 pm
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oops! earthtonesgirl
vintage45 · Member · Sep 27, 2012 at 7:41 pm
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I use IE8 but the site gets me:

Your User Agent is:
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; .NET4.0C)
groninganus · Member · Sep 27, 2012 at 7:47 pm
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This problem is general, I guess. Can’t upload any pictures, can’t make links either.
timethief · Member · Sep 27, 2012 at 7:48 pm
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@vintage45
These are the accepted file types:
.jpg/.jpeg
.gif
.png
instructions here > http://en.support.wordpress.com/images/
For more details about the options for uploading images see:
http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
For troubleshooting images tips see > http://en.support.wordpress.com/images/troubleshooting-images/
timethief · Member · Sep 27, 2012 at 7:49 pm
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@groninganus

(1) Are you using the secure https:// login?
http://en.support.wordpress.com/https/

(2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
vintage45 · Member · Sep 27, 2012 at 9:55 pm
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RE:.jpg/.jpeg
.gif
.png

Those are the only ones I use. Just checked back and now everything is working again. Thanks to anyone who made an adjustment.
timethief · Member · Sep 27, 2012 at 9:58 pm
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@vintage45
That’s great news. Thanks for returning and sharing it with us. Happy blogging!
justjennifer · Member · Sep 28, 2012 at 6:27 am
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You will want to upgrade your browser soon as support for IE8 is being deprecated and even Microsoft won’t support it after November 15th.

http://browsehappy.com
vintage45 · Member · Sep 28, 2012 at 10:16 am
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The uploading lasted less than a day. I can no longer do it. Since I have XP I can’t upgrade to IE 9. Guess my blogging days are over.
justjennifer · Member · Sep 28, 2012 at 10:59 am
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You can also upgrade to Firefox or Chrome, both of which are quite happy to work with XP SP3.
vintage45 · Member · Sep 28, 2012 at 11:21 am
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I’ll give Firefox a go later today. Thanks.

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