This upgrade not available for jetpack site

andrewgrill · Member · Dec 1, 2016 at 11:11 am
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Trying to piurchase the $29/year package and on any site I have listed on my wordpress.com account I get the error message ‘This upgrade not available for jetpack site’. This happens afrter credit card verification each time. Please help so I can buy a subscription from you.

The blog I need help with is: (visible only to logged in users)
supernovia · Staff · Dec 1, 2016 at 9:36 pm
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Hi there @andrewgrill , did you mean to buy a Jetpack upgrade for your self-hosted installation?
https://jetpack.com/features/

Or were you hoping to add a site here on WordPress.com? Let me know which features you were looking to add and I’ll point you in the right direction. Cheers!
marshalleq · Member · Dec 28, 2016 at 11:43 pm
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I have same issue. It’s a self hosted site, with JetPack. I assume that this upgrade is available for self hosted sites, I don’t recall there being another purpose for Jetpack.
supernovia · Staff · Dec 29, 2016 at 1:30 am
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@marshalleq can you let me know which upgrade you’re trying to buy?
marshalleq · Member · Dec 29, 2016 at 1:32 am
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I tried the cheapest one.
supernovia · Staff · Dec 29, 2016 at 2:20 am
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@marshalleq are you referring to a plan listed here or to something else?
https://wordpress.com/plans/www.tech-knowhow.com

If you’ll be more specific in your replies we’ll be able to help faster. Thanks!
marshalleq · Member · Dec 29, 2016 at 2:24 am
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Yes, the personal plan at that exact url. I tried doing it both from within my installed jetpack and by going through the wordpress.com dashboard, which asks for my site URL. Both come back with the above message. I made sure I had money on my card, just in case it was an unhelpful error message and added a bit more on just in case.
maffewem · Member · Dec 29, 2016 at 2:01 pm
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I’ve also tried this yesterday with the same Personal plan on a self-installation to which I have the same message.

Unfortunately the message isn’t helpful.
supernovia · Staff · Dec 30, 2016 at 7:55 pm
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Sorry this is giving you trouble, folks. I’m asking Jetpack to take a look. Can you also confirm which step is giving you the error?
kraftbj · Staff · Dec 30, 2016 at 8:19 pm
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Howdy folks. This is Kraft from the Jetpack team. I’m going to be sending y’all e-mails in a few minutes to the e-mail addresses listed on your respective accounts.

I’d like to confirm a couple pieces of data and we can get y’all setup. I apologize for the hassle and thank you for your patience.

If anyone finds this post with a similar problem, you can reach out to our team directly via https://jetpack.com/contact-support/ .

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