template refund

cannytomato · Member · May 18, 2015 at 8:38 pm
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Hi I am trying to get a refund on a template I bought and it comes up with the following…
“User or Token does not have access to specified site”
As I seem to get no joy from sending a support ticket and also cannot get hold of a happiness engineer I am asking in here for a member of staff to sort it for me please.

The blog I need help with is http://www.cannytomato.com

The blog I need help with is: (visible only to logged in users)
timethief · Member · May 18, 2015 at 8:56 pm
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

Note: It takes from 1 – 2 weeks for the refund to be received.

Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

Note these two locations please:

Dashboard > Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/

Dashboard > Store > Billing History

View Your Billing History
cannytomato · Member · May 18, 2015 at 9:58 pm
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Yes I know all this, I know exactly where to go to cancel the theme but all I get is this “User or Token does not have access to specified site”
So again I ask for support to help please.
timethief · Member · May 18, 2015 at 10:12 pm
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That usually means that another username account purchased the upgrade. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
cannytomato · Member · May 18, 2015 at 10:32 pm
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No it was not done with a different username. thanks for replies but will wait for suppprt to sort it.
timethief · Member · May 18, 2015 at 10:46 pm
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What is the name of the Premium theme you purchased from WordPress.COM under this username account for http://cannytomato.com/ please?
cannytomato · Member · May 18, 2015 at 10:54 pm
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arcade
timethief · Member · May 18, 2015 at 10:57 pm
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Thanks.
siobhyb · Member · May 19, 2015 at 2:03 pm
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Hi @cannytomato: I can see that Hafiz refunded you and answered your direct email to us a few hours ago. :) Sorry about the trouble you found while cancelling your premium theme! Our team’s aware of and looking into the error.
cannytomato · Member · May 19, 2015 at 3:02 pm
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no worries thank you, all sorted now :)
siobhyb · Member · May 19, 2015 at 3:12 pm
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Great! :)

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