Support Chat Vanishes
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I am having severe issues with Jetpack and my WP.com site, and the live chat vanishes every time I try to request assistance. Are there any other ways to contact support?
The blog I need help with is: (visible only to logged in users)
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I am also having this issue. Each time I try to contact support and click “Continue” after typing the message, the chat box vanishes.
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Hello there
I am having severe issues with Jetpack and my WP.com site
I checked the site wellpakplus.com and the Jetpack connection looks good. Could you please elaborate more on what issues you see on the site? Do you see any errors or functionality issues on the site? Please also share the page URL if the problem is specific to any page.
We continue to offer live messaging support, though you may have observed a reduction in our capacity to respond to requests in real-time as frequently as before. Rest assured, we are committed to responding to all inquiries as promptly as possible. To facilitate a more efficient and thorough resolution of your issue, we kindly ask that you provide comprehensive context in your initial message. This will enable us to address your concerns with greater accuracy and depth, ensuring you receive the support you need. -
Live chat is not working at all! That is the issue!! and I’ve paid for it, fix it please!
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Hi there,
We have been receiving a few reports about this, and there may be an issue with our Support Center.
For now, we have enabled email support as a fallback. Our Happiness Engineers will be happy to assist you.
We are also always available at help@wordpress.com.