SUBSCRIBER PROBLEM

  • mentalhealthcop · Member ·

    A person has emailed me to say she is no longer receiving emails about new blog posts. Both she and I have attempted to re-enter her email address to get it back up and running and I’ve done it two different ways:

    Via the public option to “follow by email” and by using the blog dashboard for me entering new subscribers.

    Each time I did it, I was told there was a snag and to contact you. All help, gratefully received!

    Michael./

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi Michael!

    Could you please share this person’s email? Just write it in its own line and it will be redacted to everyone except for WordPress.com staff. We’ll take a look :)

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