statistics

wermoe · Member · Jun 21, 2016 at 6:28 pm
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can’t see the countries and other information anymore under tab week.

The blog I need help with is: (visible only to logged in users)
danielancines · Member · Jun 21, 2016 at 6:31 pm
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Hi, how are you?

I’ve made a test on my site and it’s ok for me. Can you try access your stats with other browser?
Do you got an error when you try to check your stats?

Regards.
wermoe · Member · Jun 21, 2016 at 9:01 pm
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The problem stays the same with a different browser.
Dailly an monthly stats are ok
I use the free version

Regards
danielancines · Member · Jun 22, 2016 at 11:57 am
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I’ve made a lot of tests on my sites and everything it’s ok.
Maybe this links can help you, because I think this is a browser issue.

Advanced Browser Troubleshooting

Solve Common Browser Issues

Regards.
wermoe · Member · Jun 22, 2016 at 12:59 pm
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Hi,

Thanks for your effort.
I have tried different browser and the result stays the same
the strange thing is that sats for the day and monthy stats are working as it should.
For the Dailly stats I have no details, reagrding all possible browsers.
It’s no real probleem, it’s just a little bit annoying :-)

I’m planning to get Upgraded mayby the problem will solve itself

thanks anyway for your time and support

Regards
Werner
danielancines · Member · Jun 22, 2016 at 1:14 pm
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This is so strange, because it’s working for me and I didn’t see anyone with this problem.

Regards.
kokkieh · Staff · Jun 22, 2016 at 1:32 pm
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Hi there,

The problem appears to be related to your account language settings. The weekly view is missing data if the account language is set to anything other than English, as far as I can tell in my testing.

I’ve reported this bug to our developers. I’ll let you know if I learn anything new.
wermoe · Member · Jun 22, 2016 at 2:17 pm
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Hi,

You have helped me a lot!

Indeed the language setting was the reason.
I’ve changed it to English and problem solved

thanks again for your help and keep me informed

regards
jeremeylduvall · Member · Jun 29, 2016 at 10:00 pm
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Hi Werner!

This should be fixed up now. Can you try changing your language setting back and let us know if you run into the issue again? It’s appearing fixed on my side!
wermoe · Member · Jun 30, 2016 at 12:50 pm
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Hi Jeremey,

indeed problem solved. Great!
Thanks for your help my account settinngs are back in Dutch (Nederlands)

Thanks again for the service and and thanks to all the others who responded to my question.

regards
supernovia · Staff · Jul 2, 2016 at 3:35 pm
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Cheers from all of us, @wermoe :)

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