Spam ads showing on iPhone from my website

  • scwsig · Member ·

    Hi I have noticed that since Friday there are random spam adverts automatically redirecting me on my iPhone, I have not had this happen on my pc. I’m guessing that I don’t have malware on my iPhone as they don’t tend to get it. What could be causing this?

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kokkieh · Staff ·

    Hi there,

    I’m guessing that I don’t have malware on my iPhone as they don’t tend to get it.

    The only reason iPhones didn’t get malware in the past is because too few people were using iPhones to make it worthwhile for hackers to target those devices. More and more people are using iOS devices these days, though, so they’re also increasingly being targeted.

    These ads specifically are likely caused by adware running in the Safari browser. Google “iOS pop ups” and you’ll find many reports of this happening on a variety of websites, not just WordPress.com. Ads like this have been showing up on iOS since at least 2014 from what I can find, but it appears to be on the increase in the past few weeks.

    Set your device to airplane mode and force-quit Safari. Restart Safari and completely clear the browser cache and history. Then disable airplane mode. Based on the articles I could find about this issue, that should stop the pop-ups from appearing.

  • scwsig · Member ·

    Ok thanks have done that and consider this post now closed.

    Thanks

  • kokkieh · Staff ·

    Happy to help :)

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