site will not accept payment

territoryexpo · Member · Feb 9, 2016 at 3:46 am
Copy link

Add topic to favorites
trying to upgrade to a business package but the site will not accept payment

The blog I need help with is: (visible only to logged in users)
staff-zinnia · Staff · Feb 9, 2016 at 4:00 am
Copy link
Hello-
What error message are you seeing?
If you’re still having trouble you can tag this thread with “modlook” for further assistance from staff.
territoryexpo · Member · Feb 9, 2016 at 4:05 am
Copy link
This transaction cannot be processed. I have tried with two different c/cards that have sufficient funds available.
staff-zinnia · Staff · Feb 9, 2016 at 6:57 pm
Copy link
I’m a volunteer and unable to view any kind of payment information. I have tagged the thread ‘modlook’ so that staff can further investigate for you.
timethief · Member · Feb 9, 2016 at 6:59 pm
Copy link
@territoryexpo

Below are the only accepted means of payment.
http://en.support.wordpress.com/payment/

WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal, https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

If you do have a card from a supported country and a card that does meet the criteria above and you do not succeed then you type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
rachelmcr · Staff · Feb 11, 2016 at 6:52 pm
Copy link
Hi there,

I see you successfully upgraded your site after leaving this message, and you’ve been able to get in touch with us via chat since then. If there’s anything more I can do to help, please let me know!

No items found.