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adminbytom · Member · Feb 1, 2022 at 5:00 am
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I added a Stripe plugin to the site and now it is not loading in Safari. In Chrome I get an error 500 message. Help!

WP.com: Unknown
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Correct account: Unknown

The blog I need help with is: (visible only to moderators and staff)
fstat · Staff · Feb 1, 2022 at 8:57 am
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Hi there,

What Stripe plugin are you using and what’s your site’s address? We need that information so we can further help you.
adminbytom · Member · Feb 1, 2022 at 9:00 am
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Hi and thanks,

the site is http://www.yourtraininginhouse.com

I’m not sure which Stripe plugin it is. There were several available and I clicked on the first one that said “this is compatible with your version of WordPress”. After that everything went blank.

Tom
staff-mckluskey · Staff · Feb 1, 2022 at 11:01 am
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Hi Tom,

It seems that the plugin you installed entered in conflict with something on your site. Try temporarily disabling all plugins except that Stripe one. If the problem goes away, enable them one by one to identify which one is conflicting.

Since your site is not hosted with WordPress.com, for further help, it’s best to reach out to the community at https://wordpress.org/support/forums/ or reach out directly to the plugin developers.
adminbytom · Member · Feb 1, 2022 at 11:06 am
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Thanks,

the problem is that I can’t log in. If I try to go to this site in Safari I get a blank page and in Chrome I get an error 500 message. How can I disable the plugins if I can’t log in to the site?
staff-mckluskey · Staff · Feb 1, 2022 at 1:33 pm
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Folks at https://wordpress.org/support/forums/ will be able to help you with that. It’s a fairly common issue.

Actually, here’s a post with details on how to fix it; maybe that will help:

https://wordpress.org/support/topic/resolving-500-internal-server-error/.

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