Sales Disabled

sprocketstreamers · Member · Oct 18, 2021 at 1:27 am
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On sprocketstreamers.com the donations/support page results in “sales disabled” message. How can this be rectified so we can receive subscriptions and donations?

Sincerely,

Sprocket Couple

The blog I need help with is: (visible only to logged in users)
storygenie5 · Member · Oct 18, 2021 at 1:42 am
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Hi!

It is my pleasure to assist you.

Are you using wordpress.com or the open-sourse wordpress.org software.

Kind regards: Storygenie5
sprocketstreamers · Member · Oct 18, 2021 at 1:45 am
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We are using the wordpress.com, paying for the website domain.
storygenie5 · Member · Oct 18, 2021 at 1:48 am
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Ok.

Thanks for the information.

I will be escalating this athread to staff.

Please wait patiently for a reply.

Best: Storygenie5
fstat · Staff · Oct 18, 2021 at 7:34 am
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Hi there,

I see that you were able to connect your Stripe account and you have configured several payment plans.

Please let me know if you need further help with that.
sprocketstreamers · Member · Oct 18, 2021 at 9:27 pm
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Yes, they seem to be configured and I tried following the steps to link everything, but I’m not sure what we are not doing correctly otherwise. I’m not sure why the sales would still be disabled. Is there something else I’m missing?
I’m hoping to be able to post our merch to our website so I figured I’d start small with subscriptions or donations first.
supernovia · Staff · Oct 19, 2021 at 12:00 am
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Hi @sprocketstreamers, thanks — we’ve done some digging. Is there a chance you had disconnected then reconnected the Stripe account? If so, you may be running into a bug. Please confirm whether that’s the case here.

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