RSS feed not updated since Apr 2020

blootplazma · Member · Jul 14, 2020 at 11:21 am
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Hello,
I am running my blog https://clouddoktor.wordpress.com. The corresponding RSS feed https://clouddoktor.wordpress.com/feed/ has not been updated since April 2020, i.e., all recent posts are missing in the feed.

I am seeking help on how to resolve the issue.

Your support is highly appreciated.

The blog I need help with is: (visible only to logged in users)
staff-blorbo · Staff · Jul 14, 2020 at 5:49 pm
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That’s rather odd.

https://clouddoktor.wordpress.de/feed/ works and is up to date, but of course https://clouddoktor.wordpress.com/feed/ should work too.

I have asked our developers to take a look.
blootplazma · Member · Jul 14, 2020 at 6:48 pm
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Thanks. Looking forward to your feedback.
supernovia · Staff · Jul 14, 2020 at 8:00 pm
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Thanks @blootplazma. It may be a bit since the developers have another project right now, but we’ll let you know as soon as we hear back.
blootplazma · Member · Jul 15, 2020 at 2:05 pm
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By the way:
I cannot reproduce that https://clouddoktor.wordpress.de/feed/ works and is up to date. Instead, when I open that URL, I am immediately redirected to https://clouddoktor.wordpress.com/feed/ (with the outdated feed).
staff-blorbo · Staff · Jul 15, 2020 at 5:53 pm
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Ah sorry, I meant internally the .de feed works, but yes to public view, it just redirects.

With that said, though, I just heard back from our developers, and this is all fixed up now for https://clouddoktor.wordpress.com/feed/ :)
blootplazma · Member · Jul 15, 2020 at 6:00 pm
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Unfortunately, I cannot confirm the resolution.
https://clouddoktor.wordpress.com/feed/ still delivers the outdated feed file for me. Tried in different browsers / clearing local caches.
Are there any caches on your side you could flush?
staff-blorbo · Staff · Jul 15, 2020 at 6:18 pm
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Hm, I flushed our cache, but yeah I’m not seeing a change.

I’ll ask our developers again.
blootplazma · Member · Jul 23, 2020 at 2:03 am
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Is there any update from the developers yet?
kokkieh · Staff · Jul 23, 2020 at 6:21 am
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They’re still investigating what’s wrong with the RSS feed.

Your site’s Reader feed at https://wordpress.com/read/feeds/27347786 is showing your recent posts correctly now, though.
blootplazma · Member · Jul 23, 2020 at 6:31 am
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Thanks for you update and pointing out the reader is up to date.
blootplazma · Member · Aug 6, 2020 at 8:54 pm
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Is there any hope for my issue?

I was not expecting this to be an overly complex issue when I opened my ticket, as RSS feeds seemed like a well-hung and established functionality.

Is there any technical background or an estimated timeframe for a solution you can provide?

Your support is highly appreciated.
staff-blorbo · Staff · Aug 6, 2020 at 9:42 pm
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This does seem to be working properly now.

Are you still noticing the issue?
blootplazma · Member · Aug 7, 2020 at 5:15 am
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When I open https://clouddoktor.wordpress.com/feed/, I am still delivered a file with LastBuildDate = Apr 8, 2020. I have also verified that the more recent posts are not included in the XML file.
kokkieh · Staff · Aug 7, 2020 at 6:11 am
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Hmm, I can see it as well if I view that file directly. I’ve asked our developers to take another look.

Out of curiosity I checked the Atom feed for your site at https://clouddoktor.wordpress.com/feed/atom/, and that’s up to date, so this is specific to the RSS feed. I’ve given that detail to our developers, in case it helps them pin down the cause here.
blootplazma · Member · Aug 7, 2020 at 11:15 am
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To make things even more weird – the URL https://clouddoktor.wordpress.com/category/Sonstiges/feed/ delivers an RSS (!) feed – filtered by category “Sonstiges – which is apparently NOT outdated.

I.e., it seems to me this issue is not even a general RSS feed issue, but limited to the “root” (unfiltered) RSS feed.
supernovia · Staff · Aug 7, 2020 at 7:58 pm
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Thanks for that. We’ll pass it along as well.
blootplazma · Member · Aug 24, 2020 at 5:36 am
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Is there ny perspective of resolution for the issue?
Your feedback is highly appreciated.
kokkieh · Staff · Aug 24, 2020 at 6:40 am
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I’m afraid we have nothing new yet. Our team is still trying to figure this one out.

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