Renewing Domain

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  danykali · Member · Jul 6, 2012 at 2:12 pm

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  I need to renew my domain address — http://www.thegirlintheyellowjacket.com. Thank you!
  Blog url: http://thegirlintheyellowjacketdotcom.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Jul 6, 2012 at 5:31 pm

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  Hi there, your domain expired back in February, but fortunately no one else grabbed it since! You should be able to go ahead and buy it just like any other new domain.

  Just head over to your domain-management page, enter the domain in the field under “Add a Domain,” click the blue “Add domain to blog” button, and follow the directions from there to make the purchase.

  https://thegirlintheyellowjacketdotcom.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  You can also get more information about registering a domain through WordPress here:
  http://en.support.wordpress.com/domain-mapping/register-domain/

  Just let us know if you need any further help.

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  danykali · Member · Jul 6, 2012 at 5:51 pm

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  I tried that, and I also tried to click “Renew” in the “My Upgrades” link but it did not work. So then it says if all of that does not work, to contact you guys. It just kept taking me in circles. I have tried everything! :(

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  kathrynwp · Staff · Jul 6, 2012 at 5:56 pm

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  Hmm – that’s strange, since I’m not seeing the domain listed on your Upgrades page at all:

  https://thegirlintheyellowjacketdotcom.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Would it be possible to send along a screenshot to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library and then send along a link so I can see it.

  Thanks.

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  danykali · Member · Jul 10, 2012 at 4:21 am

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  Okay! Sorry busy weekend! I uploaded them. Basically my circular process has been, clicking on my domain page and then clicking on my upgrade page to hit renew, but it is not there, even when I was uploading those files it says I need to hit renew to restore my domain. When I tried to re-add it, it said my domain was already mapped out on or to wordpress. I uploaded what my Domain Page looks like and what my Upload page looks like. I believe something is internally wrong that I cannot figure out or get around, but I could be wrong. :) Please let me know what to do! I would really like to start posting on my website again, but do not want to begin again until I get it up and running again. Thank you very much! :)

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  staff-blorbo · Staff · Jul 10, 2012 at 4:42 am

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  I’m sorry about that, I cleared up the issue and you should be able to add it via Store -> Domains now.

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  danykali · Member · Jul 11, 2012 at 2:46 pm

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  Thank you! :)

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  staff-blorbo · Staff · Jul 11, 2012 at 5:45 pm

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  You’re welcome!

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