renewal problem

mjtravelworld · Member · Jul 29, 2023 at 12:55 pm
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I have deposited the money but still not renewed.

WP.com: Yes
Jetpack: No
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
saadahsan · Member · Jul 30, 2023 at 4:55 am
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Hello there,

Thank you for bringing your renewal problem to our attention. We apologize for any inconvenience you may be experiencing. To resolve this matter quickly and efficiently, we recommend reaching out to our support team directly by using this link: https://wordpress.com/help/contact.

Rest assured that we have already informed our moderator about your situation, and they are aware of the issue. Our team is committed to assisting you promptly and providing the necessary support to address your renewal concern.

Please don’t hesitate to contact us through the provided link, and we’ll work diligently to find a solution that meets your needs.

Thank you for your understanding, and we look forward to resolving this matter for you.
staff-totoro · Staff · Jul 30, 2023 at 10:29 pm
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Hi there,

I can confirm I see your recent renewal in our system and you should also see it recorded here: https://wordpress.com/me/purchases/billing/

Also you can confirm here your upgrades are in good standing until 2024: https://wordpress.com/me/purchases/

Hope that helps. Please let us know if you have any more questions.

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