Refund
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Hi,
Were do i need to go to get a refund.
i did the setup of my domain, work a little. then i decide to upgrade. so i sent you 389$ and get the the upgrade. To make sure i was starting from scratch i delete the domain etc etc… so i sent you 389$ But i just cant use it :(thanks!
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Hi there,
When did you purchase the domain, and did you previously cancel it from My Upgrades page? If not, please do it within 2 days of purchase, as after that, domains can’t be refunded.
If you’ve already done the cancellation, check the Billing History for refund receipt. If it’s there, the funds can take up to 2 weeks to show up back in the payment method you used.
If none of the above is applicable, let us know and this thread can be tagged for Staff assistance.
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I did the purchase wed. 2015-10-14 23:35
i already ask for help on the forum. No answer.Since i delete de domaine, and lost my benifit… i also lost the capacity to reach support with chat…
Pls Help me out.
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when i click on the option cancel and refund a new Windows appear with a title cancel and refund but Nothing into it and also i dont receive any email of any sort.
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Can you check the Billing History page and see if any refund transaction is there? If it’s there, refunds can take up to 1-2 weeks to appear back in your bank account.
Regardless, this requires Staff help and access to your account, so I’m tagging this thread for Staff assistance. Please wait and be patient while they respond.
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this is what i get…
WordPress.com Business
Take it to the next level
Expires on October 14, 2016
C$389 per yearEnable Auto Renew
Cancel and Refund
rntcanada.com
Domain mapping
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Can you try the Cancel and Refund option using a different browser? If it still doesn’t work out, I’ve already tagged this thread for Staff assistance, they’ll be able to help you. Please wait for their reply.
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i get the same result with Edge and Chrome.
when i clic on Cancel and refund, a small window open and says ” Cancel and refund” with Nothing else.
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Hi there!
Would you like to cancel that Business plan completely for a refund, or would you like to transfer the upgrade to a new site so you can continue using it? I can help you with either of those choices.
If you want to use the upgrade with a new site, you can visit https://wordpress.com/start/ to create a new site with a free *.wordpress.com address. Then, I can move your Business plan and domain upgrade for rntcanada.com to that new site.
If you no longer want that plan or domain upgrade at all, I can cancel that for you.
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Sure thing! Thanks for confirming. I cancelled your plan and issued a full refund. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt now in your Billing History.
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