Recover travellingtoys.info, please.

  • nicolasramseier · Member ·

    Dear Sir or Madam,

    We realised we can’t log it to this website we created:

    travellingtoys.info

    We strongly hoped it wasn’t deleted, if so is there a way to reactivate it, or get back the information about this website ? We spent a lot of time working to create it, it would be a big loss for us.

    Thank you very much for any help, kind regards,

    Nicolas Ramseier & Ekaterina Razinkova
    [redacted by staff]
    (email visible only to moderators and staff) & (email visible only to moderators and staff)

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • nazilya06 · Staff ·

    Greetings, Nicolas and Ekaterina!

    I believe the website that you are referring to, travellingtoys.info, is the self-hosted version of WordPress since your domain points to Bluehost Hosting nameservers. We cannot access files or data for sites that are hosted elsewhere, so WordPress.com Staff can only assist with sites that are hosted on our servers. Please try contacting your hosting provider.

    In addition to that, help is also available here at the open-source WordPress forums with questions you may have in the future: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    To learn about the difference between WordPress.com and WordPress.org, please refer to this article:
https://en.support.wordpress.com/com-vs-org/

    Thank you !

  • kokkieh · Staff ·

    @nazilya06,

    If someone posts personal contact information like a phone number, as the OP did here, please make sure to tag the thread for staff so wo can remove that.

    https://wordpress.com/support/wordpress-com-volunteers/#when-to-call-in-staff

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