Questions before downgrading from paid plan to legacy free site

justjennifer · Member · Sep 27, 2022 at 10:36 am
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Howdy folks, if someone downgrades from a paid plan to a free plan on a site that was created prior to the end of March 2022, going forward will they:

1. Have 3GB or 1GB of media storage?
2. Be able to purchase Add-Ons?

Thanks for your reply.
staff-doublebassd · Staff · Sep 27, 2022 at 1:42 pm
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Hi there @justjennifer,

If you decide to downgrade from a paid plan on a site created before 3/2022, you:

1. Will have 3GB of media storage
2. Will be able to purchase Add-Ons

I just tested both of these on my test site created before 3/2022 to confirm and I had both 3GB storage and access to Add-Ons.

Let me know if you have any questions or if you experience anything differently if/when you downgrade.

Thanks!
justjennifer · Member · Sep 27, 2022 at 1:52 pm
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Much appreciated! Thanks.
justjennifer · Member · Oct 23, 2022 at 4:51 am
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Hi @staff-doublebassd Just coming back to say that auto-renew has now been turned off on the relevant site and the upgrade will be removed in another month. I’ll let you know then if something needs looking into. Thanks again.
staff-mckluskey · Staff · Oct 23, 2022 at 8:54 am
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Thanks! Hopefully, there’ll be no surprises :)
yarnaholic · Member · Nov 2, 2022 at 7:51 am
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Hi folks, where’s the No Ads add-on gone to?

It’s not showing in my Upgrades/Add-Ons dashboard. (temporary screenshot)
aleone89 · Staff · Nov 2, 2022 at 9:27 am
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Hello @yarnaholic

I see the site is on the premium plan, whereby No Ads is included into that plan.

I hope that helps.
justjennifer · Member · Nov 2, 2022 at 11:25 am
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Hi @aleone89 – The no-ads add-on appeared on that dashboard page until recently.

Since it is included in the Premium plan on that site, it also had the “included in your plan” notation like the CSS and Premium themes Add-on.

Now No Ads doesn’t appear there nor does it appear on any of my free sites.
staff-zinnia · Staff · Nov 2, 2022 at 2:56 pm
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@justjennifer –

This was an intentional, and recent change on our end.
justjennifer · Member · Nov 2, 2022 at 3:14 pm
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@staff-zinnia Thanks for the clarification.

Can’t say I’m happy for this change since the No Ads add-on was an affordable option for folks who couldn’t spring for a full plan upgrade.
staff-zinnia · Staff · Nov 2, 2022 at 3:36 pm
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@justjennifer – Yes, I understand. I’ll pass that feedback along to the team as well. As always, thanks for being here!

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