purchases disabled

essraakhamis7998 · Member · Nov 8, 2020 at 8:47 am
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I tried to pay once for a premium plan, my card was rejected, and I’m having this message since:
“Purchases are currently disabled. Please contact us to re-enable purchases.”
I sent an error report many times but no change so far. It’s been more than 12 hours.

The blog I need help with is: (visible only to logged in users)
justjennifer · Member · Nov 8, 2020 at 9:14 am
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I sent an error report many times but no change so far

Please be patient, queries to the billing team are answered in the order they are received. Thanks.

Since we can’t help with this further in the forums, I’ll go ahead and close this thread. Thanks for your patience.
justjennifer · Member · Nov 8, 2020 at 9:16 am
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Actually, it does seem your purchase for educationpassion.com went through. Kindly wait for Staff to look in on this thread. Thanks.
staff-totoro · Staff · Nov 8, 2020 at 10:33 pm
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Hi @essraakhamis7998 we are not able to look into transactions on our end, but I can see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you in email as soon as they are able. Because it is the weekend here in the US it may be the case that they are not able to reply until Monday.

Thanks for your patience!

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