Purchase is disabled

  • laurapark465 · Member ·

    Hello, I want to upgrade my plan to business. But it says the purchase is disabled. Please help me out with this issue?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-happychia · Staff ·

    Hello Laura,

    Sorry for the trouble! We will get in touch via email and help you purchase the Business plan.

    Thank you so much for your patience in the meanwhile!

  • navidesimple · Member ·

    I want to buy a package but it says purchase is disabled, please help me fix it. In addition, I hope I can pay via Alipay or Wechat Pay.

    account: (email visible only to moderators and staff)

    blog: animatesports.wordpress.com

    I sent an email asking for help but no feedback.

  • fstat · Staff ·

    Hi @navidesimple,

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

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