problem with NS

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  vitaliitolkachov · Member · Oct 10, 2023 at 7:19 am

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  Hi. My site is not working. The domain was purchased from you and redirected to another hosting. everything was working but yesterday it stopped. I want to check the emergency settings, but I can’t do it. used your instruction https://wordpress.com/support/domains/change-name-servers/#changing-name-servers-to-point-away-from-word-press-com but at the step choose domain nothing happens. tell me how I can check the ANS settings for the domain https://goodwills.uk/

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Oct 10, 2023 at 9:37 pm

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  Hi @vitaliitolkachov, that domain is under another account. Are you able to log out and log back in as the upgrade owner?

  Also, please be mindful if someone in the organization cancels or disputes the upgrades, those upgrades will stop working.

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