Premium Upgrade DOESN'T WORK
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I’ve upgraded the plan to PREMIUM, I was charged but it’s not working/applied even after 24 hours of purchase. PLEASE HELP! It’s showing in the billing history but the purchases show only domain purchase and not premium upgrade.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I am tagging this thread with MODLOOK so that staff can help you with this issue.
Please keep patience while someone from support staff gets back to you.
Meanwhile will you please let us know the process you followed while upgrading the plan to premium.
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Simply purchased the Premium Upgrade along with domain. I now have a domain but not the upgrade. Also, is there any scope of sharing images here?
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Yes, indeed. If you want you can share image/screenshot here if you think it will be helpful to understand your issue in a better way.
However, in your case, staff persons have all the access to check your purchase so there is no need to share the screenshot here. If you still think it will be helpful, please go ahead and follow the steps mentioned in below link to generate and share the screenshot here.
Please upload it to your Media Library or Google Drive, then share the link here so we can take a look.
Also, please be patient while somebody from the staff member will review your case and revert.
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Hi @paradiseofcinema,
I can see that you have already initiated a thread for the same issue.
https://en.forums.wordpress.com/topic/premium-upgrade-doesnt-work/Hence I’m marking this thread as duplicate. Please follow the above mentioned thread for updates.
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Please don’t open multiple threads on the same issue. We’ll reply to you in https://en.forums.wordpress.com/topic/premium-upgrade-doesnt-work/
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