Please Help
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I bought a theme that I can not use, how can i get a refund?
The blog I need help with is: (visible only to logged in users)
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Exactly where did you buy it from?
What is the URL of that site?
And, how did you pay for it? -
Please note that there are different flavors of WordPress. These forums are for WordPress.com only. If you bought your theme online, then it was for WordPress.org. That means you’ll have to get your refund from the seller.
The only themes we can use on wp.COM are either free or sold from https://wordpress.com/themes/ . If you went online searching for WordPress themes, then what you bought won’t work here.
Details about the different kinds of WordPress:
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sorry, but I am new to this so bare with me. I bought the theme when I was setting up my wordpress. I put in my desired log in info on wordpress, I was shown free themes as well as paid themes. I choose a paid theme that was $24. I did not pay attention to anything other than the appearance of the theme because I assumed I was purchasing through wordpress since I was setting up my blog on the wordpress site…
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Hi again,
Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refundsSee here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the premium theme, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. Note: It takes from 1 – 2 weeks for the refund to be received.
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Please ignore this one sentence that I failed to remove from my copy and paste above:
You can also disable auto-renew there.
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@nigerianxchick
What do you see when you check what upgrades you have purchased through WordPress.COM:
https://nigerianxchick.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgradesWe volunteers cannot see your private information about what upgrades you have purchased.
If you bought the paid theme here on wp.COM, then you can request refunds like so:
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