Payment from unknown account

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  th3m4c · Member · Oct 3, 2022 at 7:47 pm

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  Good evening,

  £36 is pending to be taken out of my account I’m presuming for an account I have set up in the past however I am unable to see for which account this might be for as the one with my email, has no purchase or payment information.

  The transaction subject/name is: WORDPRESS

  I would like this payment to be cancelled and which ever account it is from, deleted if that is possible?

  I appreciate any help.

  Thanks,
  Jack.

  I don’t have a site with WordPress.com yet

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  staff-blorbo · Staff · Oct 3, 2022 at 8:09 pm

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  Hi there, that charge is under a different account here, so it looks like you have more than one account. :)

  You can recover access to the correct account by using that transaction ID: https://wordpress.com/support/account-recovery/#account-recovery-form

  Once you’re logged in under the correct account, you can find (and refund if desired) the charge at https://wordpress.com/me/purchases

  Please let us know if you have any more questions!

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