Payment Cancellation Pending – need your advice

en WordPress.com Forums Payment Cancellation Pending – need your advice

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  miiken · Member · Oct 12, 2015 at 4:56 pm

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  Hello,

  I paid $18 last October 9 only to find out that the hosting site I would subscribed for offers free domain site. So I decided to cancel the payment in few hours and confirmed the email notification. Until now I have not gotten any response from the team and I am not sure who to contact directly. Can someone please tell me?

  Thanks,
  Mari

  The blog I need help with is: (visible only to logged in users)

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  ehtis · Staff · Oct 12, 2015 at 6:17 pm

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  Hi Mari,

  Do you see the domain/upgrade on My Upgrades page? Check the Billing History as well. It may take some time for refunds to appear.

  Tagging this thread for Staff attention regardless. They can take a look at your account and process this as required.

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  miiken · Member · Oct 13, 2015 at 12:01 pm

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  Thanks ehtis — My Upgrades still shows pending cancellation status.

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  rachelmcr · Staff · Oct 14, 2015 at 5:52 pm

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  Hi Mari, I just sent you an email to talk through your options for that domain you’re trying to cancel. If you don’t get that email from me, please let me know!

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  miiken · Member · Oct 15, 2015 at 11:47 am

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  Hi Rachel,

  Thanks! I sent back a response :)

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