Page doesn’t load when trying to edit

  • brownean3e6dfeb03c · Member ·

    I have not been able to edit since the update of the site from the old editor to the new one. It will try to load and ‘load’ in as a white screen when trying to edit a page.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    This sounds like it’s likely a browser issue; you might have scripts blocked, for example. But just to troubleshoot, first, try a hard refresh:

    – Safari: ⌘ Command + ⌥ Option + R
    – Chrome/Firefox: ⌘ Command + ⇧ Shift + R
    – Windows: Ctrl + F5
    – Linux: Ctrl + ⇧ Shift + R

    If that doesn’t resolve it, please check another browser to see if you have the same issue there.

    If it works in one browser but not the one you usually like to use, it’s probably just a browser setting or extension, or maybe it just needs an update. We have some tips for troubleshooting here:
    https://wordpress.com/support/browser-issues/

    Then if you still can’t see anything beyond a white screen, please write back with details. Please let us know what browser you are using, its version, and which steps you tried. Cheers!

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