Not Receiving Emails and Not Sending Emails

  • onlineelly · Member ·

    Hi, I am contacting you to inform you that I am no longer receiving email notifications for lifesfinewhine.ca although I made no changes to my settings. The owner of the site has already made a complaint about this as it this has happened to a majority of her followers both via WordPress and email. But I just thought I would also let you know from my end. It would be appreciated it you would fix this issue in a timely manner.
    Also, some of my own viewers are not receiving emails. I have 18 followers who receive emails and only 4 are getting them. Please put in an effort to fix this!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out! We appreciate you bringing this to our attention.

    To check, you’re saying that your email subscribers are no longer receiving notifications of when a new post is published?

    If yes, are you able to provide the name and link to the post where this may be the case and also the email addresses of those who have not received that update please.

    Only staff will be able to see these email addresses, and once we have them, we can look to retrace some steps for you.

    Many thanks in advance!

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