Need My Domain Back herdee.com

herdeewebsite · Member · Feb 23, 2022 at 6:55 pm
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Need My Domain Back herdee.com My email does not work.

WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown

The blog I need help with is: (visible only to logged in users)
jbeats1 · Member · Feb 23, 2022 at 7:11 pm
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Hi there,

I see that your domain is hosted at WordPress.com. Are you able to log in?

Or did you want to send your domain somewhere else?
metabreakr · Staff · Feb 23, 2022 at 9:48 pm
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Hi @herdeewebsite,

Your herdee.com domain expired on 2022-01-06. We sent several email warnings both before and shortly after it expired.

Domain expiration is a lengthy and complicated process that takes about 90 days. You can learn more about expired domains here: https://wordpress.com/support/domains/domain-expiration/

The good news is that we are still able to recover your domain, as it is currently in the Redemption period: https://wordpress.com/support/domains/domain-expiration/#redemption-period

A late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by our domain partner and is not one which we can waive. That’s in addition to your annual domain renewal from us, so the total is going to be $98.

I have sent a payment request for the total of $98 to the email address on your account. Once the payment is sent, please reply here to let us know, and we will work towards restoring your domain.

I look forward to hearing from you.
herdeewebsite · Member · Feb 24, 2022 at 12:05 am
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I did not get the payment request. I would request to recover/renew my domain.
supernovia · Staff · Feb 24, 2022 at 1:26 am
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Hmm, we’ll try sending that once more. The subject line should be “Payment request from Automattic Inc.”

Can you try searching your mail like this if you’re still not finding it?

in:all "Payment request from Automattic Inc."
herdeewebsite · Member · Feb 24, 2022 at 4:42 pm
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Just paid the $98. How long does it take to get it corrected. I am not getting my emails (from (email visible only to moderators and staff)) due to this problem? The email monthly fee is through google, do I need to do anything else to get the emails again?
darusja · Staff · Feb 24, 2022 at 4:48 pm
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Hi there,

Your domain should be working again.

That’s correct, your are not receiving emails due to the domain issue. It is better to use another email, not related to your domain for WordPress.com account.
herdeewebsite · Member · Feb 24, 2022 at 5:56 pm
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So the domain is working again. (herdee.com) but my email still is not. ((email visible only to moderators and staff)) How do I fix this problem?
staff-heroponriki · Staff · Feb 24, 2022 at 8:21 pm
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This is something we can’t help with on the public support forums. Could you reply to the email we sent you (subject line WordPress.com Help: Manual payment received) and Support will be better able to help over email.

This email was sent to the Gmail address we have on file under your account, which is not your (email visible only to moderators and staff) email: https://wordpress.com/me/account

[Edit] – it looks like you have two different Gmail email addresses and our response was sent to the other Gmail address related to your website.
staff-heroponriki · Staff · Feb 24, 2022 at 8:26 pm
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If you can’t find that email for some reason, open a new email request here and they’ll be able to look into your email issue:

https://wordpress.com/help/contact
staff-happychia · Staff · Feb 26, 2022 at 10:26 pm
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Hi there herdeewebsite

Your domain should be working again.

I also see the expected Google Workspace DNS records on your domain, at https://www.whatsmydns.net/#MX/herdee.com

This should help restore your Google Workspace emails as well. If you still have problems with your emails, please contact your Google Workspace email provider.

Have a great day!

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