Need Help Getting 2-Factor Verification Code

twasbrillig12 · Member · Jan 20, 2018 at 12:13 am
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Hello. My phone bootlooped yesterday and I was using the Google Authenticator app for my 2-factor authentication, so now I cannot log in to wordpress on my new phone. I tried to have it send me a verification code via SMS, but nothing ever came. I am definitely able to receive texts as I just put the SIM card in my new phone, but nothing from WordPress are coming through. I cannot find my backup codes either and am freaking out.

Is there any way I can get through the 2-factor now? I’m logged in on my desktop and laptop, but when I try and access my account settings to change any settings, they ask for a verification code, which is what I cannot get.

Please help, thank you!

The blog I need help with is: (visible only to logged in users)
staff-doublebassd · Staff · Jan 20, 2018 at 6:16 pm
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Hi there,

I emailed you in regards to the verification code. Please let me know if you did not receive the email.

Thanks!
twasbrillig12 · Member · Jan 20, 2018 at 6:20 pm
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I received it and got in, thanks to your help! Thank you very much!
staff-doublebassd · Staff · Jan 20, 2018 at 9:36 pm
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You’re welcome!
zulk50 · Member · Jan 30, 2018 at 5:37 pm
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Hello.. I have exactly the same problem. Would you please help me as well to regain the access to my blog? My blog is tanjungbutik.wordpress.com

I would appreciate for your kind help
staff-doublebassd · Staff · Jan 30, 2018 at 7:40 pm
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@zulk50

I have sent a single authorization code to the email associated with the account, so that you can temporarily disable two step authorization and regain access to your account.

Please let me know if you have any other questions or issues.

Thanks!

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