Name Servers and Domain transfer

centroaleris · Member · Nov 7, 2016 at 7:36 pm
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Hello,

I am trying to move my web to another host to can extend some functionalities. I already acquire the host plan and get the name servers where I should point to set up my DNS.
I have add an A server pointing to my new IP (that belongs to raiolanetworks) but the domain is still managed by WordPress.com ( http://imgur.com/Isu33Mu ).

Seems that I have problems to do so through the WordPress.com DNS configuration.
Because I don’t have the possibility of changing the NS values as is show in the guide for wordpress.com https://en.support.wordpress.com/domains/custom-dns/
http://imgur.com/SaIJyLt <- Here are the options for the domain
http://imgur.com/m3W4JFj <- DNS Records
http://imgur.com/gQ2kLmc <- This is my domain from “My Store”

Then, I tried to transfer my domain to another register. I follow the ICANN message ( http://imgur.com/mOSbGx7 ), so I proceed to unblock my domain but…. surprise! I can not cancel my private registration:
https://en.support.wordpress.com/manage-purchases/
My options are only: http://imgur.com/gQ2kLmc
Nor unblock it through the domain manager https://en.support.wordpress.com/transfer-domain-registration/ as you have seen in previous screenshots.

What should I do to unblock my domain (more than 60 days has pass since I adquire it)?
or What should I do to edit my Name Servers to the new ones?

In case you dont see one image, All the images can be found here -> http://imgur.com/a/lK387

PS.: I am upset mainly because the official guides that you provide doesn’t show the same options as I get.

The blog I need help with is: (visible only to logged in users)
angelpbarato · Member · Nov 7, 2016 at 11:25 pm
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Somebady from the staff?
kokkieh · Staff · Nov 8, 2016 at 1:31 pm
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Hi there,

Your domain is not registered with us, only mapped here. A domain can only be transferred via the registrar where you registered the domain.

In the case of your domain, centroaleris.com, it looks like that domain is registered with enom.com, so you need to contact them for help in transferring the domain.

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