My WordPress app keeps crashing and I can’t access it

  • theouijamethod · Member ·

    Can you tell me what’s going on? It started doing this yesterday it came back but it’s doing it again today

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi! We’ll need more context to understand the issue, but if you’d like to try some basic troubleshooting first:

    – Make sure your phone has plenty of free space. If you’re running out, everything can get buggy.

    – Make sure your app is up to date

    – Try restarting the phone.

    I hope that helps! If it does not, please contact us through the app. Click on your Profile > Help & Support to reach out. That will send the support team a report of the issue, too, so we’ll have enough details to help you figure this out.

    Thanks!

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