My wordpress account is down

en WordPress.com Forums My wordpress account is down

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  fcungurlu · Member · Jan 26, 2022 at 1:51 pm

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  I cannot reach anything on my wordpress account. I cannot create a new page and see any of the pages I created before. I cannot reach to support chat (I have a business plan). It seems like nothing is loading on my account. When I click on stats it shows nothing and the page does not load.

  The blog I need help with is: (visible only to logged in users)

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  lunamothwoman · Member · Jan 26, 2022 at 2:32 pm

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  I can’t reach my blog site. It says it doesn’t exist – Over the Edge and Beyond: Journal of a Naturalist.

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  lunamothwoman · Member · Jan 26, 2022 at 2:39 pm

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  Regarding Over the Edge and Beyond: Journal of a Naturalist.

  I cannot reach my blog It tells me that my password is wrong – it isn’t.

  I can’t post; I can’t read.

  I tried accessing through google – that too was a mistake.

  I need help PLEASE.

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  metabreakr · Staff · Jan 26, 2022 at 8:46 pm

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  Hi @fcungurlu,

  Looking at your site, Jetpack is connected and your dashboard loads as expected. Please try the following troubleshooting steps:

  • Please visit https://www.whatsmybrowser.org/ and share the URL next to the green button in your next reply.
  • Clear your browser cache. Here’s how: https://support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try switching your web browser to the latest version of Mozilla Firefox, Google Chrome or Microsoft Edge
  • Disable any content blockers, such as Adblock, and any other browser extensions.
  • If you’re using Safari, un-check Prevent cross-site tracking. Here’s how: https://support.apple.com/en-ca/guide/safari/sfri40732/mac
  • If you’re using an iOS or macOS device, turn off Private Relay. Here’s how: https://support.apple.com/en-ca/HT212614

  You might also want to try out the official WordPress.com app.

  In some cases, chat may be unavailable at times due to volume. In which case, you can also reach out via email here: https://wordpress.com/help/contact

  Let me know if that works for you.

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  metabreakr · Staff · Jan 26, 2022 at 8:48 pm

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  Hi @lunamothwoman,

  Looking at your account, you don’t have any sites on WordPress.com. Can you please share your site’s URL?

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  fcungurlu · Member · Jan 27, 2022 at 5:05 pm

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  Hi metabreakr,

  Thanks for your reply. It worked when I switched to Firefox! But I am curious as to why my WordPress does not load on Google Chrome. The other editors of the website also experience the same problem.
  My browser link as per your requests: https://www.whatsmybrowser.org/b/1KJEN

  For now we will be using Firefox to proceed but I’d like to flag the chrome problem for you to take a look at.

  Thanks for your help.

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  metabreakr · Staff · Jan 27, 2022 at 5:39 pm

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  Hi @fcungurlu,

  Thank you for sharing your browser information. I personally use Google Chrome with WordPress.com on a daily basis, and have found that issues like this usually are resolved by clearing the browser cache (and cookies).

  Clearing cookies will log you out of all websites, including WordPress.com, though you can give that a try. Otherwise, you can turn off browser extensions or reset Chrome.

  Hope that helps!

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