Missing domain

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  jasmynb15 · Member · Mar 4, 2026 at 2:47 pm

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  I have an existing paid domain and account, I was trying to log in and add to my site and it shows that my domain is not linked. I had spoken to the AI chat box and it even said i have the domain linked but it’s just floating around. I paid for the name, I have the verification, I need this for school assignments. Please help

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  elcristofue · Staff · Mar 4, 2026 at 3:07 pm

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  Hi @jasmynb15! I’ll be happy to help you with this.
  
  Could you please share the domain name so I can take a closer look?
  
  Also, could you please double-check that you’re logged into the correct account?
  
  Looking forward to hearing back from you!

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  jasmynb15 · Member · Mar 4, 2026 at 3:09 pm

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  Hi! Yes thank you! The domain is jasmynbutt.com

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  elcristofue · Staff · Mar 4, 2026 at 3:13 pm

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  Thanks for sharing this, @jasmynb15! I noticed that the issue you’re experiencing is because you have two accounts and you’re logged into the wrong one.

  To fix this, you’ll need to log out and then log back in using the correct email linked to your other account.

  If you don’t remember the correct email, no worries. You can try our account recovery method by following this guide:

  https://wordpress.com/support/account-recovery/
  
  Please go ahead and try these steps, and let me know how it goes. If you have any questions or need a hand at any point, I’ll be happy to help.

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  jasmynb15 · Member · Mar 4, 2026 at 3:15 pm

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  Hi! The only email I have set up with this domain is the email I’ve been trying to use to login with. I don’t have any prior knowledge of using a different email

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  elcristofue · Staff · Mar 4, 2026 at 3:23 pm

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  Thanks for letting us know. However, after double-checking, I confirmed that the account linked to your domain was created using a different email address than the one you’re using to contact us.

  If you need help regaining access to your other account, for privacy reasons, we’re unable to share any sensitive information here on the public forum. However, please feel free to complete our account recovery process using this link:

  https://wordpress.com/wp-login.php?action=recovery

  Once you’ve completed it, we’d be happy to help you regain access to your other account.

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