Message – Jetpack plugin is deactivated.

it3ffbebe453680 · Member · May 22, 2024 at 1:29 am
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I am getting a message that the Jetpack plugin is deactivated in ‘Staging site’ section of ‘Hosting Configuration’, and on home page as well.

When I click on Jetpack it says it is active.
The plugins section also says that Jetpack is active.

But I’m still getting message:
‘We can’t communicate with your site because the Jetpack plugin is deactivated.’

Could you please activate it? So that I can create staging site.

Thanks.

WP.com: Yes
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to moderators and staff)
staff-davidw · Staff · May 22, 2024 at 1:51 am
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Hi there!

I have checked the site and see no issues with Jetpack – you should be able to create the staging site via this guide; https://wordpress.com/support/how-to-create-a-staging-site/

Can I also ask you to try and clear your browser cache to see if that helps? This is likely the issue. We have a guide on how to clear cache for popular browsers here; https://wordpress.com/support/browser-issues/#clear-your-browser-cache
it3ffbebe453680 · Member · May 22, 2024 at 2:45 am
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Clearing browser cache seems helped.

Thanks a lot!
syhussaini · Staff · May 22, 2024 at 2:56 am
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Clearing browser cache seems helped.

That’s great to hear! Thanks for letting us know.

I’m going to close this thread now. Feel free to contact us again if you have any other questions.

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