Menu Issues

  • sofirelashes · Member ·

    Hello,

    We have been having issues with our menu for a while now. When we edited the menu under appearance it doesn’t update so I edit the HTML manually. However today I have noticed that the menu is not working on mobile. Then when I tried to edit menu manually to make a change it didn’t update. I have cleared the cache.

    We also seem to have problems with our fonts loading if anyone can help with that also?

    Thanks,

    Alice

    The blog I need help with is: (visible only to logged in users)

  • varshasc · Member ·

    Hi Alice,

    You are using the open source WordPress software rather than WordPress.com.

    For help, you can visit https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Since your site isn’t hosted here, we do not have access to your account. To read about the difference, please visit our support page:

    https://wordpress.com/support/com-vs-org/

    That forum isn’t connected to your WordPress.com account nor the login name of the WordPress.org site you’re trying to access. You’ll need to create a new account if you have never logged into https://wordpress.org/support/forums/

  • aleone89 · Staff ·

    Hey there,

    As mentioned, on these forums, we can only assist with WordPress.com related issues. Therefore, I wanted to remind you about the option to migrate your WordPress site to our servers.

    The content alone can be moved by exporting from Tools > Export, and then imported as per these steps here: https://en.support.wordpress.com/import/ (Tools import). To get the storage you need, and to be able to use a custom primary domain, a paid plan would need to be in place: https://wordpress.com/pricing/

    Alternatively, a site can be migrated into WordPress.com, as is – including all content, themes and plugins. We make the migration process easy with the WordPress.com Migration plugin, which you can find at this link: https://wordpress.org/plugins/wpcom-migration/.

    A site being migrated into WordPress.com using this plugin would require a WordPress.com Business Plan.

    We provide a fully managed hosting service with a custom server environment, specifically optimized for WordPress. This means you’ll benefit from built-in security measures, performance improvements, and in-house support to address any questions or concerns you may have.

    Migrating your site to WordPress.com may initially seem like a daunting task, but the advantages of our fully managed hosting service outweigh the effort involved. With our optimized server environment and tailored version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

    However, if you decide not to migrate your site to WordPress.com, don’t worry! We still want to ensure you receive the help you need. The open-source WordPress forums are available to provide support, where you can connect with experts in WordPress who are well-equipped to assist you with any issues you may encounter.

    We hope this information is helpful. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for considering WordPress.com as your hosting solution!

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