Main page does not load properly

shnsf · Member · Aug 13, 2015 at 6:09 pm
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We have been using WordPress as the template for our magazine site. However, occasionally when the page opens, the menu does not load properly.

I have a screen shot located at the link below to see what it looks like. https://www.dropbox.com/s/cksutuaw1r1n4wc/wordpress%20menu%20issue.png?dl=0

We thought it was due to high levels of traffic, but even when we add more servers it does randomly load like this. Could it be an issue with our template? Is it that we are getting to much traffic to the site and need more space allocated for it?

Thank you for any input, it is appreciated.

The blog I need help with is: (visible only to logged in users)
thistimethisspace · Member · Aug 13, 2015 at 6:12 pm
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We provide support only for sites like this empty one https://shnsf.wordpress.com/ which are hosted by WordPress.COM. We do not provide support for any self hosted sites here or for local installs of wordpress.ORG software.

You are posting to the wrong support forum.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
shnsf · Member · Aug 13, 2015 at 6:34 pm
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Thank you for your help. We will reach out there.
thistimethisspace · Member · Aug 15, 2015 at 3:48 pm
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You’re welcome and best wishes.

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