MailChimp Popup not appearing

akumarjain · Staff · Sep 30, 2017 at 6:28 pm
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I have added MailChimp Subscriber Popup widget to my site but the popup is not appearing. I checked the settings at MailChimp and changed the theme on my site as well. Still, the popup doesn’t show.

Please help.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Sep 30, 2017 at 8:22 pm
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I’m on a PC running Windows 10 and Firefox 55.0 and confirm what you report. Note that I also tried Edge with the same result ie. no mailchimp pop up display.
akumarjain · Staff · Sep 30, 2017 at 8:26 pm
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<3 to you @timethief. I forgot to mention. I tested using Chrome (61.0.3163.100 (Official Build) (64-bit)), Firefox (55.0.3), and Edge.
timethief · Member · Sep 30, 2017 at 8:30 pm
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Thumbs up ^ :)
gemmacevans · Staff · Oct 1, 2017 at 9:03 am
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Hi akumarjain,

I’ve also been able to replicate what you describe. We’ve received a few reports of the same problem and are looking into it at the moment. Thanks for reporting this to us!

I’ll post an update here when I have more information :)
akumarjain · Staff · Oct 1, 2017 at 12:47 pm
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Thank you @gemmacevans

Glad to know that I am not alone :-)
gemmacevans · Staff · Oct 1, 2017 at 5:47 pm
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You’re very welcome!
theheninthefoxhouse · Member · Oct 8, 2017 at 6:58 pm
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Having the same problem over here as well. I’ve tried a few times and opened with various browsers and still can’t get the popup to show up. Following!
timethief · Member · Oct 8, 2017 at 8:36 pm
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@theheninthefoxhouse

theheninthefoxhouse.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer
Name Servers:
ns2.bluehost.com
ns1.bluehost.com

As your site is a WordPress.ORG software install on paid hosting, you are posting to the wrong support forum. This is WordPress.COM support and that site is not on our servers.

To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
gemmacevans · Staff · Oct 9, 2017 at 8:11 am
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Hi akumarjain,

I just wanted to drop in and let you know this issue has been fixed now. Please let me know if you have any further problems though.

Thanks!
akumarjain · Staff · Oct 9, 2017 at 4:16 pm
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Thank you @gemmacevans. I am still not able to see the pop up on my site. Seems I am missing something here. Can you please look into it?
gemmacevans · Staff · Oct 10, 2017 at 8:12 am
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Hi akumarjain,

I added some test code to your site and the MailChimp popup is being displayed:

https://cloudup.com/cyOalhMzpbF

If it’s still not working, I recommend double checking the code you are adding. Also, I viewed your widgets from the WP Admin dashboard and I noticed there is a MailChimp widget in an inactive sidebar — trying moving that to an active sidebar.

Let me know how you get on.
akumarjain · Staff · Oct 10, 2017 at 6:55 pm
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Thank you @gemmacevans

I’ll check the code I have used and let you know.
billh93 · Member · Oct 10, 2017 at 7:00 pm
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@akumarjain

I also recommend clearing your browsers cache & cookies if it still hasn’t showed up for you. As, your browser may still have the old data.

Best,
Bill
akumarjain · Staff · Oct 10, 2017 at 7:04 pm
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Thanks, @billh93; Appreciate the information.
lwleake · Member · Oct 18, 2017 at 6:37 pm
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I am running into the same problem now too. I copy and paste the code from MailChimp into my sidebar and nothing happens. I tried adding the widget to several different sidebars, and clearing my cookies and it still didnt work =/
timethief · Member · Oct 18, 2017 at 8:40 pm
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@lwleake
https://lesleyleake.wordpress.com/ is an empty site that dates back to 2013. What is the URL of the site you refer to?
lwleake · Member · Oct 18, 2017 at 9:48 pm
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@timethief
Hey, thanks for asking. I was having trouble with lesleyleake.com but, actually, I just tried again and the pop up appears to be working!
gemmacevans · Staff · Oct 19, 2017 at 9:26 am
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Hi lwleake,

Glad to hear your pop-up is working now. If you run into any problems, fee free to start a new thread and we’ll take a look at your site.

Thanks!

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