Login issues

robert044de5cf86 · Member · Jul 3, 2022 at 8:21 am
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There are issues when logging into my account. The password is not working and when I request a new password, the password says

Error: Your password reset link appears to be invalid. Please request a new link below.

WP.com: Unknown
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
nazilya06 · Staff · Jul 3, 2022 at 9:48 am
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Hello @robert044de5cf86,

What’s the account username or the address of the site you’re trying to reset the password?

Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

https://wordpress.org/support/forums/

Thanks!
staff-ozmodiar · Staff · Jul 3, 2022 at 2:58 pm
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Hi,

It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

https://wordpress.org/support/forums/

Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

WordPress.com vs. WordPress.org
staff-ozmodiar · Staff · Jul 3, 2022 at 2:58 pm
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And just to clarify, because your site is not hosted on WordPress.com, you need to be logging in here:

https://neo.eco/wp-login.php

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Login issues