Live Chat — all the directions to access live chat are not showing up on WordPress
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The white blue ? icon is not showing when I access my WordPress site and look in the bottom right hand corner. In addition, while logged into the WordPress platform here there is no Contact Us at the bottom of the page. It just says Support and then routes people to public forums. My business paid for an upgraded plan, where on earth are the Live Chat features?
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Hello @alextheseaturtle12
Since you are on a paid plan with WordPress, you are eligible for live chat support. You can access directly to support and live chat from this link:
https://wordpress.com/help/contact/ -
To access live chat support one must be logged in under the Admin account that registered the site and purchased the upgrade for it. https://en.support.wordpress.com/live-chat/
I will also tag this thread with modlook so Staff can edit the support doc and make that fact clear in it.
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Will you please also post the exact URL of the site you are referring to?
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Hi alextheseaturtle12
There aren’t any upgrades on the account you’re using here – this is the reason you aren’t finding any live chat options.
I think you’ve mistakenly signed in to an old or duplicate account.
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@digitalnews360, can you reach out to support directly here? http://wordpress.com/help/contact
We can work out how you’d like to do the downgrade given that you’re using a premium theme. But we wouldn’t want to hammer it out on this thread because it’s not related to the original topic. We’ll talk to you soon.
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