Jetpack stats not loading

kmsiever · Member · Jan 3, 2023 at 9:19 pm
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I have a website hosted on wordpress.com. I also have the Jetpack plugin installed. When I click on the “Stats” button in the lefthand toolbard in the admin panel, the stats page loads, but it won’t show the graph, nor any of the data that normally appears below the graph. The data for the 7-day highlights bar above the graph still loads though.

This started happening about a month or so ago.

Any suggestions as to what the issue might be?

The blog I need help with is: (visible only to logged in users)
staff-doublebassd · Staff · Jan 4, 2023 at 5:36 pm
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Hi there,

I logged in from this end and could view the stats without issue. You have quite a few sites connected to your account, so I wanted to confirm – is this regarding https://albertaworker.ca/?
kmsiever · Member · Jan 4, 2023 at 5:42 pm
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Yes, that’s specifically the one I’m having issues with. I tried to upload a screenshot so you could see what I’m talking about, but the forum said, “Sorry, you are not allowed to create posts as this user.”
staff-doublebassd · Staff · Jan 4, 2023 at 8:03 pm
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Hi there,

It’s definitely an issue that I have run into quite a bit before on sites, but when I debug Jetpack, things look good: https://jptools.wordpress.com/debug/?url=https://albertaworker.ca/

Also, the stats are loading from my end, so I wonder if this is a cache issue. Have you tried logging in using a different browser or clearing your browser’s cache? Are stats for other sites under your account loading without issue?
kmsiever · Member · Jan 4, 2023 at 9:03 pm
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Yep, looks like it works in another browser. Must be a browser issue. I cleared my cache and it still doesn’t work, but I will try a few other things. Thanks for working through this with me!

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