IO Error when trying to upload photos

aztecmichelle · Member · Apr 6, 2008 at 5:32 am
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Since the change, I can’t upload pics: I get an IO ERROR message before the options screen.

I’m using Firefox on a Mac; does this make any difference?

I’m pulling my hair out! Any help would be appreciated!

Michelle
wordpressdebego · Member · Apr 6, 2008 at 7:33 pm
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I have the same problem with Firefox 2.0.0.13 on a PC running XP. The rest of the upgraded 2.5 seems to work just fine.
dissfunktional · Member · Apr 6, 2008 at 7:40 pm
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The photo upload issue is know about and support is working on this bug. It’s high on their list.
dissfunktional · Member · Apr 6, 2008 at 8:10 pm
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https://en.forums.wordpress.com/topic.php?id=25723&replies=1

You updated your flash I had assumed; a sticky was placed at the top of the forum long ago – had you already tried this?
tellyworth · Staff · Apr 7, 2008 at 3:41 am
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Actually an IO Error message is not an issue that is known or being worked on. It suggests an unreliable internet connection.
himbeertoni · Member · Apr 7, 2008 at 8:25 am
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I have the same problem.

I am using the newest Flash, the newest Firefox on a Windows XP computer.
I had no problems uploading pictures prior to the 2.5-upgrade or on any other websites, so i don’t think its related to the connection.

This problem occurs after I select which files to upload. The uploading-bar doesn’t move at all and after a while I see the above-mentioned error.

please help.
raincoaster · Member · Apr 7, 2008 at 8:26 am
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Try setting your FF to allow ALL pop-ups. Someone else found it fixed the issue for her, which is odd. Please report back either way.
himbeertoni · Member · Apr 7, 2008 at 8:35 am
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@raincoaster
still not working.
raincoaster · Member · Apr 7, 2008 at 9:45 am
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No, I just tried it myself and it did nothing for me either. I wonder what made it work for that blogger and not for us. The next suggestion is to update Java as well. I’ll give that a shot and report.
himbeertoni · Member · Apr 7, 2008 at 10:02 am
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i have the latest java-version and the newest flash and shockwave-version. still not working…
raincoaster · Member · Apr 7, 2008 at 10:22 am
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You did the cookie dance and restarted your browser? The Java update won’t take effect until you do that. My computer takes so long that I’ll probably be offline for good rather than wait through the 20-minute startup process again.
himbeertoni · Member · Apr 7, 2008 at 10:39 am
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yes. i danced the cookie and restarted the browser.
still not working… :-(
tellyworth · Staff · Apr 7, 2008 at 11:08 am
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Updating java won’t help. Nothing on WordPress.com uses Java.

himbeertoni: my best guess given the information I have is that your problem is caused by a firewall or similar program that is preventing Flash from reaching WordPress.com.
himbeertoni · Member · Apr 7, 2008 at 11:33 am
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Hi tellyworth,

I just shut off my firewall and it this also didn’t help. :-(
tellyworth · Staff · Apr 7, 2008 at 11:58 am
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You said you cleared cookies. Did you clear your browser cache as well? (Cookies are probably unrelated. Cache is important.)
himbeertoni · Member · Apr 7, 2008 at 12:01 pm
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yes. and then i restarted my browser (several times).
tellyworth · Staff · Apr 7, 2008 at 12:11 pm
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Can you try again in 5 minutes please and see if the IO Error message has more information? I believe it should have an error number beside it now, or possibly a message that will tell us more.
himbeertoni · Member · Apr 7, 2008 at 12:16 pm
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yes. it’s error 2038.
tellyworth · Staff · Apr 7, 2008 at 12:27 pm
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Thank you. That (unfortunately) confirms that it’s a rather broad network error – something is preventing the uploader from connecting to WordPress.com. The error number gives us a little more to go on, so we’re doing our best to find out more.
tellyworth · Staff · Apr 7, 2008 at 12:35 pm
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Are there any spaces or unusual characters in the filename?

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