image sometimes not loading correctly on page

folderize · Member · Mar 14, 2017 at 12:13 pm
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Images on our pages don’t load correctly at first…. they appear compressed. Then after a page refresh it is OK.
This is using Edge browser; apostrophe theme. Any ideas?

Here are two screen snippets to show you the problem
https://folderizehelp.wordpress.com/image-issue/

The blog I need help with is: (visible only to logged in users)
staff-zinnia · Staff · Mar 14, 2017 at 5:01 pm
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Hi –

Does the issue persist if you try another web browser? Which version are you currently using?

How is your connection speed? Can you try the site from a different internet connection and see if the issue persists.

These details will help me try to replicate the issue as I am not able to right now.
folderize · Member · Mar 14, 2017 at 5:33 pm
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I only saw this happen in Edge, so I suppose it is related to that?
It goes away right away if I refresh the page.
It is up to date I think (on automatic update). The about section says:
Microsoft Edge 38.14393.0.0
Microsoft EdgeHTML 14.14393
I have good bandwidth 75Mbps.
I can’t get to another location now, maybe in next few days.
staff-zinnia · Staff · Mar 14, 2017 at 6:54 pm
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Thanks for those details. Can you try in a different web browser for now?
folderize · Member · Mar 16, 2017 at 5:32 pm
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It also happens in other themes which I now have tested (example: Sketch) in Edge.
folderize · Member · Mar 16, 2017 at 5:36 pm
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Aha I can reproduce it in Sketch. Perhaps you want to see that in a screen share.
timethief · Member · Mar 16, 2017 at 5:42 pm
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Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.
chalso · Member · Mar 16, 2017 at 5:51 pm
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I’m having the same problem, the problem is independent of browser and devise. Random squashed photos that rectify when you refresh the page. It looks very unprofessional :(
staff-zinnia · Staff · Mar 16, 2017 at 8:26 pm
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folderize and chalso – Please let me know once you have added screen shots of the original page and then after it refreshes.

chalso – Which site are you working on?
chalso · Member · Mar 16, 2017 at 9:58 pm
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This is the “stretched” https://chalso.files.wordpress.com/2017/03/stretched.jpeg
It happens randomly to different pictures each time I open any of my pages.
This is what it is supposed to look like (after refreshing) https://chalso.files.wordpress.com/2017/03/after-refresh.jpeg
Sometimes after refreshing a different photo stretches and I have to refresh a few times to get them all back to normal.
It’s only started doing it this week, this is my site:

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staff-zinnia · Staff · Mar 17, 2017 at 3:26 pm
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Hi chalso and folderize – Our developers are having a look at this issue (hopefully today) I can post an update here.
chalso · Member · Mar 18, 2017 at 8:49 am
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Thanks
staff-zinnia · Staff · Mar 18, 2017 at 2:05 pm
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Try adding a new gallery to a post and let me know if the issue remains.
chalso · Member · Mar 18, 2017 at 2:19 pm
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I’ll try that, but I think it’s a more general problem, there are a few more discussions on the forum now about stretched/squashed/warped pictures.
chalso · Member · Mar 18, 2017 at 2:54 pm
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Yes, it’s still happening and it’s happening in the preview now as well. It doesn’t seem to affect the photos in a slide show though. I’ve added a new tiled mosaic gallery to an old blog post and published a new blog post, both are affected.
staff-zinnia · Staff · Mar 18, 2017 at 2:54 pm
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Correct, our developers are working on it presently. If the issue persists or is resolved on your site let me know.
folderize · Member · Mar 27, 2017 at 2:44 am
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It is still happening regularly.
Here is another pair of before-and-after screen shots.
https://folderizehelp.files.wordpress.com/2017/03/browser-issue.png
The screen shots come from this page
https://folderizehelp.wordpress.com/using-the-mobile-interface/
Have the developers reproduced this? Is there any work-around?
chalso · Member · Mar 27, 2017 at 9:35 am
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Same here, no improvement, images still appearing stretched.
staff-zinnia · Staff · Mar 27, 2017 at 3:29 pm
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Thank you for the update. Have you already cleared your browser cache? Here’s how: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
folderize · Member · Mar 27, 2017 at 3:36 pm
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I cleared cache and problem continues to occur.

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