I want to talk to a human

kintsugicollective · Member · Mar 1, 2016 at 9:21 pm
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I want to cancel this domain and the links are not working

The blog I need help with is: (visible only to logged in users)
timethief · Member · Mar 1, 2016 at 9:31 pm
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Hi there,
There are no zombies or robots answering support questions here. There is no phone support but the support docs at http://support.wordpress.com are easy to find and there are links to them all over this site, for example, look at both the top and the bottom of this page. There is also a Help link on your Admin pages on the top right-hand corner if you have registered a site.
http://kintsugicollective.com/wp-admin/

For all the support options when you have technical support issues
see https://en.support.wordpress.com/help-support-options/

If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately. See here Live Chat Support https://en.support.wordpress.com/live-chat/

re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com
shawnajroberts · Member · Mar 1, 2016 at 9:38 pm
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Hey timethief! I just updated the support doc you linked to. The best contact form to use now is:

http://wordpress.com/help/contact

Live chat will be available there if we have Happiness Engineers available to chat. :)
timethief · Member · Mar 1, 2016 at 9:41 pm
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@shawnajroberts
Thanks for that link. I’ll bookmark this thread so I remember it. On the weekend when bloggers used that link they ended up creating threads on these peer support forums. Was that intended?
shawnajroberts · Member · Mar 1, 2016 at 9:51 pm
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If there aren’t chatters available, and the user has an upgrade, it should create a ticket in our system, not in the forums. If they have no upgrades, it will come to the forums though.

If you could drop a link here to a thread that was created in the forums that should have been an email ticket, I can look into it! :)
timethief · Member · Mar 1, 2016 at 9:56 pm
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@shawnajroberts
Thanks for the explanation. I can’t remember which threads they were. I multitask from my business where I primarily supervise when I answer support questions here.
shawnajroberts · Member · Mar 1, 2016 at 10:49 pm
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That’s fine! I wasn’t able to find any obvious ones when I took a look, so if you come across anymore, could you drop me a note? Either leave a comment here or you can send us an email. I’d really love to get that fixed if that’s happening. :)
timethief · Member · Mar 1, 2016 at 10:57 pm
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I’m pretty sure that the threads which I recall being two in number were ones I tagged with modlook. I think that one may have also been tagged with WordAds. It’s a busy day for me and I have a physio app’t after work but when I do my follow-ups I will look for them.

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