I can’t access my website admin panel and my website is down

roshanmarketing79 · Member · May 29, 2022 at 2:15 pm
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mywebsite is down. each time I try to access website it give me a message saying that thi website has a critical issue. also I can’t access the WP Admin panel

WP.com: Unknown
Jetpack: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
nazilya06 · Staff · May 29, 2022 at 5:02 pm
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Hi @roshanmarketing79,

Please let us know the URL of the site that you are working on so we can have a look and point you in the right direction of getting support.
roshanmarketing79 · Member · May 29, 2022 at 6:06 pm
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This is the website url
https://shopestigate.com/
supernovia · Staff · May 29, 2022 at 8:46 pm
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Hi! The site you shared isn’t hosted here on our servers. But maybe we can point you in the right direction.

– You should have an email with more details. If you don’t see that, can you contact your host? They can also help you check error logs and restore a recent backup if you have one. Note there are other backup services, too; if you’re using something like Jetpack Backup, you could restore through that instead.

– If this happened with a recent theme or plugin update or install, your host can help you remove just that one plugin or theme through their interface if needed.

– This guide can help, too: https://wordpress.org/support/article/common-wordpress-errors/

Going forward, here are a few tips on finding help with your WordPress installation: https://wordpress.com/support/help-support-options/#word-press-org-support

And here’s the difference between our hosting services and the free software: https://get.wp.com

Hoping this helps!

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