How do I Fix Fatal Error on WordPress? Please help I can’t access my website.

  • famous200 · Member ·

    I try loading my WordPress website and it’s not working..Bought domain name from namecheap and I’m hosting my site on Digital Ocean.

    This is the error message on my screen

    Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /var/www/html/wp-admin/includes/nrl1x01.php:429 Stack trace: #0 /var/www/html/wp-admin/includes/nrl1x01.php(57): WPSettsD->chkDrwPg() #1 /var/www/html/wp-load.php(108): include(‘…’) #2 /var/www/html/wp-blog-header.php(13): require_once(‘…’) #3 /var/www/html/index.php(17): require(‘…’) #4 {main} thrown in /var/www/html/wp-admin/includes/nrl1x01.php on line 429

    There has been a critical error on this website.

    Please how do I fix this.

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • staff-ozmodiar · Staff ·

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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