How do I contact customer service?

marymaulsby · Member · Nov 25, 2015 at 11:39 pm
Copy link

Add topic to favorites
Hi,
I need to be the only author on my blog. The person who set it up is the first author and I no longer am in touch with her. When you send people badges such as 1 year blogiversary and 200 followers, does that happen automatically? Would these go to her? Also, do I need to renew my domain name? How do I find out?
Thanks so much,
Mary Maulsby

The blog I need help with is: (visible only to logged in users)
timethief · Member · Nov 25, 2015 at 11:45 pm
Copy link
I need to be the only author on my blog. The person who set it up is the first author and I no longer am in touch with her.

In truth you do not own the blog. Only the blog’s owner can transfer the blog to your username account and Staff cannot and will not make that transfer for you.

The email address registered with your WordPress.com username account is your unique identifier. Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and their associated email address.
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/

The blog’s owner must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them, or to transfer the blogs and the upgrades to another username account, or to use the lost password link, or the account recovery form, or to delete site content, or to delete the site itself.

The blog’s owner must log out and clear their browser cache and cookies before logging in under another username account.
https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies

See here please:
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
timethief · Member · Nov 25, 2015 at 11:49 pm
Copy link
The person who set it up is the first author and I no longer am in touch with her.

If you are referring to http://marybmaulsby.wordpress.com/ then as the blog’s owner and original Administrator of the blog, you can remove other users from your site by following these steps https://en.support.wordpress.com/user-roles/#removing-users
timethief · Member · Nov 25, 2015 at 11:50 pm
Copy link
Also, do I need to renew my domain name?

This site is on a .wordpress.com sub domain http://marybmaulsby.wordpress.com/ and does not ever need to be renewed.
timethief · Member · Nov 25, 2015 at 11:51 pm
Copy link
How do I contact customer service?

Please see here for support options https://en.support.wordpress.com/help-support-options/
marymaulsby · Member · Nov 26, 2015 at 12:00 am
Copy link
I tried to remove her, and I couldn’t. Do you send out badges, like 1 year and also like 200 followers? I see other bloggers with those badges and we congratulate each other. Will she get those? She set me up only. She doesn’t contribute anymore. She wrote posted my first 2 posts that I wrote. Is my domain name safe? It is marymaulsby.wordpress.com.
Thanks,
Mary
marymaulsby · Member · Nov 26, 2015 at 12:24 am
Copy link
She was the original administrator, so I can’t remove her. Is my domain name safe? If she removed herself, if I can find her – will I lose the two pages that I wrote that she posted? She is the “author.”
marymaulsby · Member · Nov 26, 2015 at 12:29 am
Copy link
Thank you for letting me know about my domain name. I didn’t see that before. Still need to know how I can get her off, so that I am the only one that wordpress. communicates with about my site. And if she does get off, will I lose what I wrote that she posted?
Thanks so much.
Mary
chrisrudzki · Member · Nov 27, 2015 at 10:05 pm
Copy link
@marymaulsby:

Can you drop us an email at help@wordpress.com with the details, and we’ll try to sort this out with you privately?

No items found.