Half of the page is shown empty

reveurnj · Member · Sep 9, 2018 at 6:39 pm
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The content on the page starts very late with this theme. I have had this theme for days. today, I edited timeline of some posts and added some on back date. The UI of the page is somewhat messed up after that. Half the page is empty and content only starts very late.

The blog I need help with is: (visible only to logged in users)
fstat · Staff · Sep 10, 2018 at 10:04 am
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Hi there,

Can you please let me know which page are you referring to so I can have a look?
reveurnj · Member · Sep 10, 2018 at 11:30 am
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It’s the front page, which shows latest posts (the homepage to the blog).
fstat · Staff · Sep 10, 2018 at 2:47 pm
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As you can see from the following screenshot your site’s posts start right after the header as they normally should.

http://cld.wthms.co/hi6dya

Can you please send me a screenshot of what you’re seeing to better understand your issue? You can use a tool like https://snag.gy/ to grab a screenshot.
reveurnj · Member · Sep 10, 2018 at 3:23 pm
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Hey!

Please find the screenshots:

Front page

Scrolled down

I am running Chrome on 1920*1080
staff-zinnia · Staff · Sep 10, 2018 at 5:26 pm
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Thanks for those screen shots. I am not seeing the same thing from my Chrome browser. In fact, I see the site as it should be, no errors or issues on my end.

Do you have any browser extensions enabled? Turn those off and view the site again. I’m also curious if you’re having a network connectivity problem. It looks like some of the posts just aren’t loading in that scrolled view.

I see the site as @fstat does per his screen shot: http://cld.wthms.co/hi6dya
deenam · Member · Sep 10, 2018 at 5:36 pm
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I can also see what @reveurnj is describing above. I can see the space in the Firefox & Chrome browsers, on a PC. On IE, there is no space. Is this possibly the space for the theme’s slider widget that reveurnj has not yet setup?
supernovia · Staff · Sep 10, 2018 at 5:45 pm
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@deenam can you do us a favor and refresh to see if you see it now? Testing something on our end.
deenam · Member · Sep 10, 2018 at 6:00 pm
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@supernovia refreshed in both FF and Chrome and still seeing space.
reveurnj · Member · Sep 11, 2018 at 3:13 am
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Hey! Thank you @fstat, @staff-zinnia, @deenam and @supernovia! I checked if I have some unconfigured widget. There isn’t any. I haven’t configured any to go on the first page.

I disabled all my extensions too. As @deenam said, it works fine in IE. Other browsers have the described issue!
gemmacevans · Staff · Sep 11, 2018 at 10:28 am
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Thanks for taking another look @deenam and @reveurnj. I’ve visited refugebyreveur.wordpress.com on the Windows version of Chrome and Firefox after @supernovia’s testing but still can’t see a gap.

Would you be able to send us your browser and operating system version numbers? Both of pieces of information will be available in one place on supportdetails.com.

If we can replicate this behaviour, we should be able to get a better idea of what is causing it.
deenam · Member · Sep 11, 2018 at 4:04 pm
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@gemmacevans Sure, glad to help!
Operationg System: Windows 8.1
Web Browsers: Firefox 62 & Chrome 68.0.3440.106
reveurnj · Member · Sep 11, 2018 at 6:10 pm
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Hey @gemmacevans! My system detail are:
Operating System: Windows 10 (64-bit)
Web Browser: Chrome 68.0.3440.106
gemmacevans · Staff · Sep 13, 2018 at 9:21 am
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Much appreciated @deenam and @reveurnj, let me do some more testing and I’ll come back to you as soon as I can :)
gemmacevans · Staff · Sep 17, 2018 at 4:30 pm
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I’ve been looking into this and it looks like we’ve received other reports of the same issue. Our developers are currently looking into what is causing this behaviour and I’ll share an update here once the bug is fixed. In the meantime, thanks for bearing with us.
reveurnj · Member · Sep 17, 2018 at 11:56 pm
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Hey sure, @gemmacevans! Thank you!
laurelfulford · Staff · Jan 2, 2019 at 8:31 pm
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Hi @reveurnj – thank you for this report!

I believe we’ve found the cause, and have deployed a fix.

I’ve tested your site in a few different browsers, including the problem Chrome 68 and Firefox 62 listed above, and things look good.

However, given how inconsistent this issue is, it is possible a specific case where it happens was missed. So if you do continue to experience this problem after clearing your browser cache, please don’t hesitate to let us know!

Just let me know if you have any questions at all about the above – thanks!

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