Getting my web page back

en WordPress.com Forums Getting my web page back

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  eleanorplaytowerhamletsorguk · Member · Dec 9, 2020 at 11:40 am

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  I need to pay for my account but despite me being the contact and paying I was told as the web site was set up by another account they get contacted. I need help changing this so I can pay for the hosting and get the page back . I need to ask a person who can change account info not a forum

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  galois · Member · Dec 9, 2020 at 12:02 pm

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  Hi, @eleanorplaytowerhamletsorguk
  What is the URL (https://…) of your site?

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  eleanorplaytowerhamletsorguk · Member · Dec 9, 2020 at 1:55 pm

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  Hi
  It is http://www.playtowerhamlets.org.uk

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  eleanorplaytowerhamletsorguk · Member · Dec 9, 2020 at 3:23 pm

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  Hi

  Are you able to advise what I need to do to change account details so I can pay to get the PATH web site back?

  I have tried to contact Tom Bates who set up this site, but he no longer works at his job so e-mail bounced back.
  I have no way of contacting him as he did this web site as a volunteer role through his job.
  Thanks

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  galois · Member · Dec 9, 2020 at 6:09 pm

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  I tagged this thread for Staff Assistance. Be patient while waiting. :)

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  eleanorplaytowerhamletsorguk · Member · Dec 9, 2020 at 6:15 pm

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  Thank You so much Galois, apologies for my lack of patience. The lack of accessible staff support for users is a failing for wordpress, I appreciate your time and answers, thanks, Eleanor

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  staff-blorbo · Staff · Dec 9, 2020 at 7:14 pm

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  We’re still here and very accessible. Customers with paid plans get access to email and live chat support, users with free sites get forum support, but we’re always watching (and very thankful for our community volunteers). :)

  First, the good news, the site that domain was mapped to is still up: https://playassociationtowerhamlets.wordpress.com/

  But, only the owner of the site can transfer its ownership, so you’ll need to ask the current owner to do so following: https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/

  More good news though, the domain mapping subscription for the site has fully expired, which means that any Administrator on the site (like you) can purchase a new one following the steps at https://wordpress.com/support/domains/map-existing-domain/

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