getting an invoice and some information about connecting to state domain
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Hi. I’m the director of a state arts agency. We have been using a WordPress blog for year, which is located on a state server (http://www.arts.ri.gov/blogs/). We now want to move it off the state server and onto the blog we’ve set up below. I guess that means we want to establish a Premium membership.
Our first challenge is that we are required to pay this via Purchase Order, which means we’ll need an invoice and supporting information on the service. Is there any way that could be provided to me ((email visible only to moderators and staff))?
Second, we need to make this transition as seamless as possible, and for us that means we would like to establish a domain that mirrors our existing domain – arts.ri.gov – and DNS lookup into the state domain so it seems that this is a cohesive part of our website and online presence. Is this possible? How can we make this happen? I’ll need instructions that I can share with our state IT department.
Thanks so much for your help with this. We look forward to working with you.
Randall Rosenbaum
Executive Director
Rhode Island State Council on the ArtsThe blog I need help with is: (visible only to logged in users)
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FYI – sorry I shared this message with “the whole community”, but I couldn’t figure out how to communicate with either sales or support.
Randy
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See here for details on purchasing the annually renewable Premium bundle http://store.wordpress.com/plans/premium/
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
Read also:
Custom design – Frequently Asked Questions
http://en.support.wordpress.com/custom-design/#frequently-asked-questionsDomains: Important Notes Before Upgrading
https://en.support.wordpress.com/domains/#important-notes-before-upgrading
Domains
http://en.support.wordpress.com/domains/All wordpress.com hosted blogs are on wordpress.com subdomains like this: *http://NAME_OF_BLOG.wordpress.com
There are no monthly payments, discounts or bulk deals. No purchase orders or invoices can be issued. We all pay the same amount and we make payment in full at the time of purchase.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your only options for payment are found here http://en.support.wordpress.com/payment/
Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/ Your Billing History page is where you can print out your own receipt. https://wordpress.com/me/billingWordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
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This guide will explain how to move your WordPress.com site to another hosting platform: Moving to a Self-Hosted WordPress Site
https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best contact form to use now is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum.re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com
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